ChatGPT is the most widely used AI chatbot in the workplace. The free and Plus tiers store conversations, may use inputs for model training, and offer limited data controls. ChatGPT Enterprise and Team plans provide data isolation, no training on inputs, and admin controls.
Data collection
Free/Plus: stores all conversations, may use inputs for model improvement. Enterprise/Team: conversations not used for training, 30-day retention by default.
Training policy
Free/Plus: OpenAI may use your inputs to improve models unless you opt out in settings. Enterprise/Team: inputs are never used for training.
Enterprise option
ChatGPT Enterprise ($60/user/month) and ChatGPT Team ($25-30/user/month) offer data isolation, no training on inputs, admin console, SSO, and audit logs.
Encryption and compliance
AES-256 at rest, TLS 1.2+ in transit. SOC 2 Type II certified.
Data processing agreement
A Data Processing Agreement (DPA) is available for enterprise customers.
Our recommendation
Do not use free or Plus tiers for any work data. ChatGPT Enterprise or Team is acceptable for Tier 2 data (internal docs, anonymized data) with your organization's approval. Never enter Tier 1 data (PII, trade secrets) into any version.
Quick facts
| Provider | OpenAI |
| Category | General AI Assistant |
| Verdict | Enterprise only for work data |
| DPA available | Yes |
| Encryption | AES-256 at rest, TLS 1.2+ in transit. SOC 2 Type II certified. |
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